Case Study – Training

training and facilitation
training and facilitation

 

 

 

 

 

 

 

 

A large superannuation client was revamping a customer service training course.The client wanted the course to include new material and rely upon innovative training methods to engage the trainees.

Geek Free Consulting:

  • Changed the structure of the course,
  • Introduced interactive customer training exercises
  • Introduced Internet related training material,
  • Delivered the course to over 100 trainees.

The trainee response was extremely positive with the new knowledge, skills and attitudes successfully applied in the workplace.