A large telecommunications client completed a network services contract with a large existing customer.
One of the major deliverables of this contract was an ITIL v3.0 aligned Policies and Procedures manual with its completion being assigned to Geek Free Consulting.
Geek Free Consulting successfully:
- Sourced the relevant materials,
- Interviewed the major stakeholders,
- Created a table of contents,
- Developed drafts of each required chapter,
- Gained approval from the relevant stakeholders,
with final approval occurring well before the required deadline.